Account Takeover Recovery
Recovery of hijacked social media, email and phone numbers, including SIM-swap attacks.
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Private Cyber Incident Response
When something has already gone wrong, the first hours decide most of what follows.
The Situation
A ransom note on a family laptop. An email account quietly forwarding your correspondence to a stranger. A home network behaving in ways nobody in the house can explain. When this happens to a company, a security operations team takes over. When it happens to you, there is no team — only the pressure to make it stop.
The instinct in that moment is to act fast and keep it quiet: reboot the machine, delete the strange files, consider simply paying. Each of those choices can destroy the evidence that determines whether money is recovered, whether an insurance claim holds, and whether the intrusion is actually over rather than merely hidden. The hours immediately after discovery are when the most value is either preserved or lost.
Discretion compounds the difficulty. A breach in a prominent household touches family members, household staff, business interests and sometimes the press. The response has to resolve the incident without creating a second one.
What We Do
We respond to active incidents on personal devices, accounts and home networks with the same discipline applied to institutional breaches — contain first, preserve evidence, then recover. Affected devices are isolated and stabilized. Compromised accounts are locked and re-secured in an order that cuts off the intruder's way back in, starting with the email accounts that can reset everything else.
Evidence is handled so that it remains usable. Ransomware, fraud and extortion incidents frequently end in an insurance claim, a dispute or a referral to law enforcement, and the difference between a supported claim and a denied one is often nothing more than how the first responder treated the device. We document what we find, maintain a defensible record of how it was handled, and produce reporting that an adjuster, an attorney or an investigator can rely on — in plain language, not jargon.
Recovery follows containment: malware removed, machines rebuilt clean where rebuilding is the honest answer, data restored from backups where they exist, and accounts returned to your control. We coordinate directly with counsel, insurers and platform security teams when engaged to do so, and we keep the circle of people who know exactly as small as you want it.
Every engagement ends with a debrief: what happened, how it was resolved, and the short list of changes that would have prevented it. Most clients then close that gap with us — quietly, on their own schedule.
What's Included
- Immediate containment and triage of affected devices, accounts and networks
- Forensic preservation suited to insurance claims and legal proceedings
- Malware and ransomware removal, with clean rebuilds where required
- Recovery and re-securing of compromised email, cloud and financial accounts
- Coordination with counsel, insurers and law enforcement when engaged
- A plain-language debrief and post-incident hardening plan
Common Questions
What should I do in the first hours after a ransomware attack on a personal device?
Disconnect the affected device from your network, do not communicate with or pay the attacker before taking advice, preserve the device as evidence, and engage a response specialist. Acting before evidence is destroyed materially improves both recovery and any insurance or legal outcome.
Do you work with insurance companies and attorneys?
Yes. We support insurance claims and legal investigations with forensically sound evidence handling and clear technical reporting, and we coordinate directly with counsel when engaged to do so.
How quickly can you respond to an active incident?
[CONFIRM: response SLA]. Active incidents are prioritized; the consultation form and direct channels are monitored for urgent matters.
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Explore →Personal Cybersecurity for Executives & Founders
Corporate-grade risk follows you home — onto personal devices, home networks and family accounts your company's security team can't reach.
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